Privacy Policy
BookMyShow respects your privacy and recognizes the need to protect your personal information (any information by which you can be identified, such as name, address, financial information, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites.
In general, you can visit BookMyShow without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
Please note that our Privacy Policy forms part of our Terms and conditions available at https://bookmyshow.sg/terms-and-conditions.
A transaction on BookMyShow is to be conducted by persons above the age of 18 years only. If you are under 18 years of age, you are not allowed to make a transaction in BookMyShow. It is the duty of the legal guardians of all persons below 16 years of age to ensure that their wards do not make a transaction without their supervision on BookMyShow. It shall be automatically deemed that by allowing any person below the age of 18 years to transact on BookMyShow, their legal guardians have expressly consented to their use and we disclaim any liability arising from your failure to do so.
We may collect your personal data when you:
a) create an account with us or
b) otherwise provide us with your personal data to us or
c) use of any related services connected to BookMyShow or
d) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you; or
e) complete contact forms or request newsletters or other information from us (ex: email)
When you access BookMyShow, we will automatically collect your computer data, which may include
a) browser type
b) IP address
c) language
d) operating system
e) cookies and the ID and location of your device
f) the state or country from which you accessed BookMyShow
g) the pages/videos you view
h) length of time spent on pages/videos
i) the services you use and the manner in which you use such services (e.g., the content you access, view, click on, search for, transact etc.)
j) the date and time of your visit
k) metadata, logs files, error logs
l) other geographic and demographic information; and
m) other hardware and software information.
n) which pop up or push messages you might have seen and responded to
This computer data is collected for analysis and evaluation in order to help us improve BookMyShow, the services we provide and to enhance your experience by providing you with better services and benefits that you shall be entitled to.
To the extent that such computer data is maintained in a manner that identifies your name or contact information, it will be treated as personal data; otherwise, such computer data will be treated as non-personal data.
The personal data we collect from you will be collected, used, stored or shared with relevant third parties (including payment processors, event organisers, our related companies and other third party service providers), for some or all of the following purposes:
Account Information. When you sign up for an account with us, we will collect your full name, username, email address, billing address, country of residence and contact number. This information is used to create your user profile and set up your account and generally to manage, administer and maintain your account (including to enable login, password resets, profile updates, authentication methods, etc), to track and record your activity and transactions on your account, and to communicate with you in relation to your account. We may also use such information to personalise our communications to you and to customise your user experience of BookMyShow (including to localise our currency, language, content and event offerings).
Purchasing Information. When you reserve or purchase tickets on BookMyShow, we will require your full name, nominated payment method, billing address, email address and contact number. This information will be used by us for purposes relating to your ticket reservation and/or purchases, or generally to perform our obligations to you in connection thereto, including without limitation to:
a) verify your identity for the purpose of ticket issuance and entry to events;
b) identify, track and fulfil your order, arrange delivery of your tickets and send information relating to your tickets and the event to you (including payment links, reservation and booking confirmations and e-tickets); and
c) payment processing including for the purpose of determining applicable local taxes, verifying and carrying out your payment transactions, credit card validation and fraud prevention.
Information for ticket transfers. We may collect your name and email address, and the name and email address of third party recipients provided by you to us, to enable you to share your ticket or order information and/or to transfer e-tickets, to such third party recipients. If you are a third party recipient, we collect your name and email address to enable you to receive such ticket or order information and/or e-tickets. You represent and warrant that whenever you provide us with the name, email address or other personal data of a third party, you have obtained the consent of such third party to the collection, use and disclosure of such personal data by us in accordance with this Privacy Policy.
Payment Information. When you make payment using the payment methods available on our Service, we may collect your name on your credit/debit card(s), card number(s), card expiry date(s), CVV code and billing address and disclose it to our payment service provider for the purpose of payment processing, to prevent, detect, and investigate fraud or other prohibited activities, to facilitate dispute resolution such as chargebacks or refunds, and for other purposes associated with the acceptance of credit and debit cards. Please note we do not store your full 15 or 16 digit card number.
General. Apart from the purposes described above, we may also generally collect, use and disclose your personal data for the following purposes:
a) providing you with customer support, including to contact you in the event of any updates, changes, cancellations and/or other issues with respect to your purchases or the events, and to respond to, handle, and process queries, requests, applications, complaints, and feedback from you;
b) providing you with the use of, improving, identifying and/or resolving problems with, the products and services we make available to you;
c) sending you information on any updates or changes to our terms and conditions, guidelines, policies and/or other legal or administrative information;
d) for the purpose of complying with relevant laws and regulations, enforcing and exercising our rights under our terms of use, and satisfying any legal, regulatory, accounting, audit, financial reporting and/or other business requirements as may be reasonable and/or deemed necessary and relevant by us to protect our legitimate interests;
e) carrying out research and analytics on our users’ demographics and behaviour so as to enhance our products and services to you;
f) where you have requested or consented to be on our mailing list or to receive such communications: sending you updates and publications (including our newsletters), provide you with products, services or information we think you may find useful or which you have requested from us or have expressed an interest in, and/or send you other advertising, marketing and promotional communications (including updates on our events and promotions);
g) determining and verifying your eligibility for certain events, or features of Bookmyshow;
h) preventing, detecting, mitigating and investigating potentially illegal acts, fraud and/or security breaches and to assess and manage risk, including to alert you if fraudulent activities have been detected on your account, and to track and flag suspicious activities; and
i) to enable us to administer any competitions or other offers/promotions which you enter into for fraud screening and prevention purposes.
When you register an account, purchase any of our products, or otherwise provide us with your personal data, we may also use your personal data for digital marketing which includes, however is not limited to, social media, email promotion, Search Engine Optimization ("SEO"), Search Engine Marketing ("SEM"), display advertising, and push notification.
Please note that you may opt-out of receiving marketing materials from us at any time by using the unsubscribe function within the electronic marketing material or by contacting our customer services and we will respect your wishes. However, please note that we may target and personalize our marketing communications, purchase recommendations, and other contacts that we display on the Site based on your personal information.
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.
We as an intermediary are responsible to facilitate a transaction between you and the ultimate event organiser, cinema theatre and/or other entertainment provider so as to enable you to book a ticket for an entertainment event, movie, sport etc. For us to be able to facilitate this transaction and otherwise fulfil our contractual arrangements with these ultimate entertainment providers, we may have to share your personal data with them so that they are able to verify the accuracy of the information you have shared with us while issuing your valid entry/ticket, to provide you with services and benefits that you may be entitled to and to conduct their own analysis.
BookMyShow and its services may contain links to third-party websites, including identity verification and social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal data you choose to provide to or that is collected by these third parties is not covered by our Privacy Statement. We strongly encourage you to read such third parties’ privacy statements.
We may share:
(A) your personal data with any person or entity where we believe in good faith that such disclosure is necessary to:
(i) comply with the law or in response to a subpoena, court order, government request, or other legal process.
(ii) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings;
(iii) protect the interests, rights, safety, or property of BookMyShow or others;
(iv) otherwise as permitted under applicable law.
(B) personal data about our visitors, customers, or former customers with the following types of companies that perform services on our behalf or with whom we have joint marketing agreements:
(i) Non-financial companies such as envelope stuffers, fulfilment service providers, payment processors, data processors, customer/support services, etc., and/or
(ii) Financial service providers such as companies engaged in banking/payments/facilitating financial transactions.
In sharing your personal data with such parties, we will reasonably endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
You acknowledge that, notwithstanding this Privacy Policy, we have at all times the right to disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or other authorities pursuant to applicable law and our legal obligations. This may arise from any investigation, order, or request by such parties. To the furthest extent permissible by law, you agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal data in these circumstances.
If any disclosure of your personal data involves the transfer of your personal data by BookMyShow out of the country we will take steps to reasonably ensure that the receiving jurisdiction has in place a standard of protection accorded to personal data that is comparable to the protection under Singapore’s data protection laws.
We have implemented reasonable security arrangements including physical, administrative, technical, and electronic security measures to protect against the loss, misuse, and alteration of your personal data. When you submit your credit card details to us, we use industry standard PCIDSS technology to guard your information. Despite our best efforts, however, no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately.
It is your responsibility to protect any passwords you require to access your account, on BookMyShow. Please use unique numbers, letters and special characters, and do not share your password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other information submitted to us. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.
You undertake to treat your password and other confidential information in relation to the use of BookMyShow and its services confidentially, and we disclaim any liability arising from your failure to do so.
Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you. Please note, if you refuse cookies this may mean that you can’t use some of the additional features of our website and may not be able to access certain parts of the website.
You may update any of your personal data we possess by contacting us at [email protected].
You may communicate your objection to our continual use and/or disclosure of your personal data for any of the purposes and in the manner as stated above at any time by contacting us at [email protected].
Please note that if you communicate your objection to our use and/or disclosure of your personal data for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
a. mandated by law, contract or similar obligations applicable to our business operations;
b. for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.
If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. BookMyShow will attempt to respond to all reasonable concerns or inquiries within 30 business days of receipt.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:
By Email: [email protected]